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Q
Qlmmy
November 17, 2020
Question

Mobile app features

  • November 17, 2020
  • 1 reply
  • 0 views
Is the deposit account missing from the mobile app sales receipt, or am I blind?

1 reply

J
JamesM
November 17, 2020

Hi Qlmmy,

 

The QuickBooks Online mobile app allows you to complete many tasks while you're out and about. The flexibility of the apps allows you to get your work done faster giving you more time to focus on the things you love the most. Rest assured, I got your back with this. I'll be happy to give you a hand with figuring out what's happening on your account. 

 

I recommend troubleshooting this issue by uninstalling and reinstalling the app. This usually clears out most issues the mobile app is having. Give this a try and if you're still not seeing the Deposit account, please send me a full screenshot so I can get a visual reference. 

 

Feel free to reach back to me in the comments below. I'm here to assist. 

Q
QlmmyAuthor
November 17, 2020

Reinstalling the app did nothing....

PatriciaT
PatriciaT
November 18, 2020

Hi Qlmmy,

 

Thanks for following up. There are a couple of other troubleshooting steps you can try when it comes to the mobile app. You can find those in this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app

 

In case the issue persists, please reach out to our tech support team for further assistance.

 

Have a good one.

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