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Dec 4, 2024 11:14 AM UTC
Question

My bank transactions have stopped downloading. Account balances are updating correctly, but no transactions. Is there a way to fix this? I have RBC accounts.

Original commenter did not share additional details

    2 replies

    Dec 4, 2024 12:58 PM UTC

    I am also a RBC linked account. Transactions are not updating. No error code showing.

    Dec 4, 2024 2:10 PM UTC

    Hi lesagepropertyma and patricia-clowate,

     

    Thanks for reaching out to us here about your concerns with RBC transactions.  This is a known issue, and our Development Team is working diligently to resolve this as soon as possible.  Although I don't have an ETA for resolution, you can contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to add you to the list of affected users, and set you up to receive an email notification when it's been fixed.  In the interim, you can manually upload your transactions, so your account remains accurate and up-to-date.

     

    If you have any other questions or concerns, please feel free to reach out again.  We would be glad to help!