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Sep 18, 2020 9:12 PM UTC
Question

My client sent an e-transfer payment to xxxxxxxxxx@xxxxxxxxxxxx.xxxxxx.xxx because it's right next to my business name. Did QB just take my money? how to change this?

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1 reply

Sep 18, 2020 10:44 PM UTC

Hi christina32, 

 

Being paid on time is imperative for all business owners. QuickBooks Online makes getting your invoices to customers easy so you can get paid faster. I can help go over e-transfers with you.

 

If your client sent an e-transfer to the wrong email I recommend they contact their bank to see if there is any way to cancel the transfer. At this time there isn't a way to change the email address that is sent with the invoice. I'd suggest sending feedback to our developers by following these steps:

  1. Select the Gear icon at the top, then Feedback.
  2. Enter your comments or product suggestions then select Next.
  3. You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
  4. From the drop-down, choose the appropriate category, then select Send message.

Hope this was able to help!