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chrome-vancityva
April 16, 2023
Question

My credit card opening balance is showing as a negative at the start of reconciling. How do I make it a positive number, not negative?

  • April 16, 2023
  • 1 reply
  • 0 views
For example, the opening balance should be $200.00, but it is showing as -$200 on the reconciliation screen. I have gone to the entry in the chart of accounts, and there is only one spot to enter the balance amount. I am not sure how to fix this. Thank you!

1 reply

A
Amanda-B
April 17, 2023

Hey there chrome-vancityva,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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