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bethanyvans
February 7, 2022
Question

My payroll won't match to my bank transaction. How do I see if it's already matched and how do I rectify it if it's not already matched?

  • February 7, 2022
  • 1 reply
  • 0 views
One of my employees deposited their cheques and I can see it under banking, but it's not matching to the payroll transaction. I manually matching it but it doesn't come up with the payroll transaction. I looked in "Categorized" and it hasn't been previously matched. How do I double-check that it hasn't been matched to another transaction? Also, if it hasn't been matched, how do I get it come up so I can match it?

1 reply

T
Trish_T
February 9, 2022

Hi bethanyvans,

 

Thanks for reaching out here.  It's essential that you're able to match and reconcile your transactions seamlessly.  QuickBooks Online provides options for tracking and recording your transactions so you're on the right track with your work.  I'll be happy to help!

 

QuickBooks will only ask you to match a transaction if it's not recognized in your account.  Based on the information you've provided, I recommend reviewing your account history to see if the transaction has already been reconciled.  .  This will rule out if the entry is a duplication as well.

 

Follow these steps to see if it's been reconciled:

 

1. From the Gear in the top right, Open Chart of Accounts

2. Locate the associated account and hit Account history under the Action column

3. Open the Filter ▼ dropdown menu

4. In the Reconciled status field, choose Reconciled

5. Select the Transaction type and Payee

6. Choose the Date and hit Apply

7. If you see the transaction, click on it to review the information is accurate

Note:  Once you determine if the transaction is a duplicate entry, you can exclude the duplicate in the banking feature.

 

Here's how to exclude a duplicate transaction:

 

1. Open Banking or Transactions

2. Select the tile for the appropriate account

3. Locate and checkmark the transaction in the Review tab

4. Hit Exclude

Note:  This does not delete the transaction and you can undo it if needed by opening the Exclude tab and hit Undo.

 

Should you require additional assistance, please don't hesitate to contact us.  We'll gladly navigate you through the process to ensure your transactions are matched and your accounts are aligned. 

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please feel free to reach back out with other questions.  We'd love to help!

 

 

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