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billfligg
January 18, 2022
Question

Payment not sent to bank

  • January 18, 2022
  • 1 reply
  • 0 views
Payments/Canada issue: I had a customer pay two outstanding invoices on Jan 4 2022, received notice by email customer made payment. Never received email notice that Money is on it's way. Money has not arrived in CIBC bank after 2 weeks.

1 reply

J
JamesM4
January 18, 2022

Hi billfligg,

 

Glad to have you connect with us here. QuickBooks is designed to help you save time using the powerful features offered in the program. I'll be glad to share more info so you can get the resolution you need in a timely manner. 

 

Based on the details you've shared, I see you benefiting more by contacting our support team outside of the Community. The benefit of this is that a specialist will be able to open your account details in a private/secure environment. You can get in touch again with a specialist by using any one of the contact details below: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be on standby in case you need anything else. 

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