QBO are unable to fetch credit card statement

Hi,

I am trying to reconcile the credit card account for month-end and realized QBO cannot fetch the credit card statement. My client is with CIBC and I can get Chequing account statements but not for credit card. Any advice? 

https://quickbooks.intuit.com/learn-support/en-ca/statement-reconciliation/open-bank-statements-from-the-reconcile-page/00/400022

Thank you in advance!