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C
CINDYW5
December 10, 2024
Question

quick books online- scotia bank is not connecting to QBO- called the bank, called QB it is a QB issue?

  • December 10, 2024
  • 1 reply
  • 0 views

quick books online- scotia bank is not connecting to QBO- called the bank, called QB it is a QB issue?

1 reply

T
Trish_T
December 10, 2024

Hi CINDYW5,

 

Thanks for reaching out to us here.  Welcome!  We are currently experiencing a disconnect with QuickBooks Online and Scotiabank.  However, our Development Team is working diligently to resolve the issue as soon as possible.  While the investigation is in progress, you can manually upload your transactions, to ensure your books remain balanced.  

 

In addition, please don't hesitate to contact us at, 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  We would be happy to assist you with uploading your transactions manually, and ensure you receive an email update when the connection has been restored.

 

If you have any other questions, feel free to reach out again.  We would be glad to help!

H
HGC
March 31, 2025

I've also been having this similar issues for several months, has there been an update yet?

J
JeveeAdvin__la
March 31, 2025

I acknowledge the importance of connecting your bank account to QuickBooks Online to keep track of your financial records, HGC. Since you're still facing an error with connecting your bank to QBO, I'd be glad to help in fixing this. To make sure we're moving forward together, I'd like to ask you a question.

 

Could you please specify the exact error you are encountering while connecting your bank account to QuickBooks Online? This will help us identify the appropriate solution. Meanwhile, if the issue doesn't fall under common errors typically seen during bank connections, we recommend contacting our support team for further assistance. 

 

Please see the steps below:

 

1. Log into your QuickBooks Online account.

2. Click on the Help button located at the top of the page.

3. Navigate to the Search tab, enter your query, and press enter on your keyboard.

4. Select Contact Us.

5. Under the Callback option, click on the Have us call you button to input your details.

6. Finally, choose Get a Call to receive a callback from support.

 

 

 

For a comprehensive guide on obtaining assistance with your QuickBooks product or service, check out this article: Get help with QuickBooks products and services.

 

We can also check out this article on how to manually upload transactions from your bank or credit card in QuickBooks Online: Manually upload transactions into QuickBooks Online.

 

If you have more questions regarding your bank connection, feel free to reach out. We'll offer prompt assistance. Have a nice day.

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