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T
TGiTA
September 9, 2020
Question

Quickbooks Payments Going to Undeposited Funds

  • September 9, 2020
  • 1 reply
  • 0 views

Hi there, 

I looked through a few threads and it doesn't seem like my question matches them. We have recently started using quickbooks payments for our invoices and since then our books have become unbalanced. It looks like the invoices end up recorded as paid but when I try to match the transaction through our chequing account it goes straight to undeposited funds and our balances begins to show it recorded twice. Our transactions are automatically addres through our bank. 

Thanks for your time!

1 reply

PatriciaT
PatriciaT
September 10, 2020

Hi TGiTA,

 

Thanks for reaching out! It's great you're using QuickBooks Payment to easily receive and categorize invoice payments. Ensuring your deposits are properly recorded is important, and I want to make sure you're able to. 

 

To avoid your deposits showing twice in books, you'd first need to make a bank deposit from the undeposited funds to the bank account before matching it. Here's how to proceed

  1. Select + New.
  2. Select Bank Deposit.
  3. From the Account drop-down▼menu, choose the account you want to deposit the money into.
  4. Select the box for each payment you want to combine. Make sure the deposit total and selected payments match your deposit slip. Use your deposit slip as a reference. Remember, only select payments you need for each deposit.
  5. Select Save and close.

And you're now good to go to match your transaction without having duplicates. To learn more about how to handle deposits and to assist you with matching your transactions, here are some articles.

In case you need any assistance during these steps, don't hesitate to reach out to our tech support team.

 

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Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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