Skip to main content
S
sean-organeyes-c
October 17, 2023
Question

RBC business bank account

  • October 17, 2023
  • 1 reply
  • 0 views
I cannot connect or see my RBC business bank account. Every other account including my personal or business credit cards show up, but not my chequing account. Is anyone else having this problem and know how to fix it? Thanks.

1 reply

T
Trish_T
October 17, 2023

Hi sean-organeyes-c,

 

Welcome to Community!  Connecting your accounts to QuickBooks Online is a great way to upload your transactions effortlessly.  However, the issue you've described has been reported by other customers, so you're not alone.  I encourage you to contact our Customer Care team outside of Community.  They'll review your situation in more depth and add you to the current investigation, so you'll receive an email notification when the issue has been resolved.  In the interim, you can manually upload your transactions so your accounts remain up-do-date.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please don't hesitate to reach back out with other questions.  We're always happy to help!

Terms & ConditionsAccessibility statement