Re: I keep getting this message: Something isn't working Sorry, we can't update your account. Ple...

Hello ljones3,

Welcome to the QuickBooks Community. I'm happy to hear that your clients are using the bank feed, which makes adding transactions into QuickBooks Online a breeze. Sometimes unexpected errors occur that cause an interruption in your workflow, so I want to make sure we get to the bottom of this one and get you and your clients back to business.

Typically Error 176 indicates that there isn't a valid account associated with the login information that is being entered. An important first step is to have your client log in to their online banking through the CIBC website. If your client has no trouble logging in and isn't presented with any updates or messages that need to be addressed, you can move on to browser troubleshooting. If your client has trouble logging in, I would advise that they reach out to CIBC for more information on what might be causing the interruption.

Images and files are often stored in the cache and cookies of the internet browser you use. These images and files can slow things down and cause problems. To make sure that this isn't a browser issue, please have your client try the steps below, and then attempt to connect or update the bank again.

• Clear your browser cache if you're using a browser

• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac

• Try a browser if you're using the app

• Try a private browser window

• Try another browser type

• Make sure you're using a supported browser and system

• Reset your Internet or try on another computer or device

If your client is still experiencing difficulty connecting their CIBC bank to QuickBooks Online after trying the steps above, a one-on-one conversation with a support agent will be beneficial. An agent has the tools to do a screen share with you, as well as run through some additional troubleshooting steps in real-time. Reach out to our team by calling 1-855-253-1536 from Monday to Friday between 9 a.m. and 8 p.m. EST. 

In the meantime, I have a workaround for you. You can Manually upload transactions into QuickBooks Online by downloading a .CSV file from your financial institution and importing it into QuickBooks. You'll want to make sure to select a date range that comes after the most recent transactions that have pulled into the bank feed, and make sure you're watching for duplicate transactions. If you run into any duplicates, simply select them and hit Exclude to remove them from the For review tab. 

I'm confident your client's connection will be up and running again soon. Have a great day!