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denise90
November 19, 2021
Question

Secondary Security questions

  • November 19, 2021
  • 1 reply
  • 0 views
Most Canadian banks are insisting on 2nd level security questions which causes the bank feed to not work. How is QBO going to deal with this going forward? If banks are not allowing our clients to turn off the secondary security questions, what is QBO going to do about it?

    1 reply

    J
    JamesM4
    November 20, 2021

    Hi denise90,

     

    Your banking is an essential part of your business. It's vital you're able to connect to it with ease even after changes happen on the bank's side. QuickBooks offers a dynamic banking module that simplifies the way you manage your transactions. I'll be glad to share more info so you're on the right track. 

     

    Our engineers work diligently to keep up with the changes that happen with your banking. In case you come across any issue with connecting a bank account in QuickBooks, you're more than welcome to reach out to our support team for additional support. Here are contact details:

    • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
    • Social Media: Facebook, Twitter, and Instagram.
    • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

    Let me know if you have any other questions.  I'll be one message away in case you need anything else. 

     

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