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T
TM86
May 23, 2023
Question

supplementary credit card

  • May 23, 2023
  • 1 reply
  • 0 views

Hi, my business has a primary America express and then a supplementary credit card (different numbers). As of right now I have them separated. I'm having problems with the transactions from the secondary card also showing on the primary card. Should I have added the second card as a sub account under the primary or can i record them as a transfer? I hope that makes sense! Thank you

1 reply

A
Amanda-B
May 23, 2023

Hey there TM86,

 

Thanks for reaching out to us here and, Welcome to the Community! QuickBooks Online is a great tool to have, It helps keep your books balanced. It's important that you're able to continue with your QuickBooks goals. I can provide some information.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

If the issue persists, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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