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M
Mischa Chandler
November 26, 2022
Question

Transaction reads "1 match found" but will only Add transaction.

  • November 26, 2022
  • 1 reply
  • 0 views

Expenses have been correctly identified by Quickbooks to correspond to a receipt that I have uploaded and categorized. In Bank Transactions, these line items have the green "1 Match Found" icon (as they should), and even the photo of the receipt attached, but my only option is to "add" the transaction, when rather the correct function would be to Match. Even stranger is that quickbooks was successfully allowing me to "match" my transactions only a few days ago! This problem is across accounts and all transactions showing the green "1 match found" icon. Seems like a bug to me. . . 

1 reply

M
Mischa ChandlerAuthor
November 26, 2022

Quickbooks is recognizing that a receipt is paired to to a transaction, but not allowing me to complete the match function. But at least when reviewing transactions it is showing the "1 match found" icon.

When reviewed from the receipt end, the receipts that are showing "1 match found" on the bank transaction page show no matches found on the receipt page! 

J
JamesM4
November 28, 2022

Hi Mischa,

 

Thanks for taking the time to connect with us here. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. For reference, here's an article that shows you how to: Categorize and match online bank transactions in QuickBooks Online.


In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

M
Mischa ChandlerAuthor
November 29, 2022

Cleared Cache - Didn't Work

Cleared all cookies associated with website that had "quick" or "intuit" in the name - Didn't Work

Used incognito window - Also Didn't Work.

 

I'll be getting in touch for a call back.

 

Thank you

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