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GGG4
September 4, 2020
Question

Two bank deposit transactions at bank, but cannot match to single bank deposit in QBO

  • September 4, 2020
  • 1 reply
  • 0 views

So I created a bank deposit of amount C and went to the bank to deposit the cash.  

 

I expected to be able to deposit all of the cash at once, but the bank machine would not allow it.  So I made two deposits, and two transactions came up on the bank account in QBO.  Let's call them transactions A and B, which add up to the total amount C. 

 

Unfortunately, I could not match the A and B transactions to the original bank deposit with total C.   The deposit with total C does not come in the "Find a Match" list.  I thought of creating two separate bank deposits to match the A and B amounts, but the original invoice amounts do not combine in any way to form the amounts A and B.  

 

Perhaps there is another way to do this that I am missing?   Thank you. 

1 reply

N
Nick K
September 5, 2020

Hi GGG4,

 

Being sure your bank transactions match what is shown in your QuickBooks Account is key to making sure you have no issues when reconciling. I can help go over how to do this in QuickBooks Online.

 

A great feature of QuickBooks Online is being able to download your bank transactions to match with what you have entered into your QuickBooks Account. At this time you can only match one bank feeds transaction to one QuickBooks Online entry. What you will need to do is delete the QuickBooks Deposit and make two separate entries to match your bank feeds.

 

If you want to have the ability to match multiple bank feeds to a QuickBooks entry I recommend submitting feedback to our product development team to let them know you'd like to have that included. It's a simple process that you can do by following the steps in this article.

 

Have a great day!

G
GGG4Author
September 5, 2020

Thank you for your prompt reply. 

 

Unfortunately, the denominations in the amounts of the paid invoices do not allow me to create separate bank deposits that match the two transactions on the bank feed.   So deleting and the original deposit and creating two new ones won't work.   A conundrum I had not planned for to be sure ;)

 

Is there a more manual way to complete this task?

 

 

J
JamesM
September 7, 2020

Hi there. I want to make sure you get the support you need with this. I recommend reaching out to our support team using this link here. One of our agents will be happy to take a look at your screen and assist. This ensures you get a faster resolution so you can get back to doing what you love. Feel free to ask other questions. I'll be on standby. 

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