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K
KKoz
December 18, 2019
Question

Unable to Match Transactions

  • December 18, 2019
  • 1 reply
  • 0 views

I am entering my invoices as received payment, saving it to undeposited funds, then depositing it on quickbooks when it has been actually deposited in the bank.

 

I accurately record the payment method and reference number whether it is a cheque, eft or e-transfer. However, when I go to match my transactions in banking to reconcile the accounts, hardly any of them match up. When I go in to find the match myself, the correct matches are the ONLY ones that do not show up as an option when I am searching for the transactions in the find match window.

 

Where did all these deposits go and why are they the only ones not showing up when I am trying to match them?? This is SO frustrating.

1 reply

J
JamesM
December 18, 2019

Hi there, 

 

Since this is your first post in the Community, I'd like to give you a warm welcome. 

 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link. 

 

Feel free to ask other questions. I'll be on standby.

 

 

 

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