Question

Upgrading BMO Account Connection

Forum|Forum|3 years ago
May 10, 2023
5 replies
0 views

I have an error message for all my BMO accounts saying "The old connection doesn't work anymore. Reconnect with the faster, more reliable one now and get back on track. (377)". When I try to reconnect the accounts, after clicking "update now" and then "continue" I get an error message saying "Access Denied You don't have permission to access "http://api.bmo. .com /denyhandler/api/intuit/party-authentication/api-isam-error-handler/generateIsamErrorResponse ?" on this server.

Reference #18.ca30017.1683762140.139d89a". How can I fix this? I called Quickbooks support and she had no clue why the issue was happening.

J

JANECCC1

I encountered the same issue, and I think there is an error in the backend of QBO. It seems that many customers are unable to link their accounts. I hope QBO is currently working on resolving this issue..

T

Trish_T

Hi minoils and JANECCC1,

I appreciate you both reaching out here. Welcome! BMO is one of the banks that have recently switched to OAuth, to improve online banking for QuickBooks Online customers. In the past you were able to download up to 90-days of historical transactions, now some financial institutions will let you download up to two years of transaction history. It's important that you update your QuickBooks Online connection and I'd be happy to provide more information so you can complete your banking goals as soon as possible!

First and foremost, I recommend clearing cache on your browser. If you've received an email from your bank, follow this guide to update your connection. Otherwise, I suggest disconnecting the account and then reconnect it to QuickBooks Online. When reconnecting, use 'Bank of Montreal Canada-Business(Loans and Investments)'.

If you require additional assistance, please contact us. With your consent, our Customer Care team can work with virtually, and ensure you're back to business as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach out with other questions. We're always happy to help!

C

cyndi15

Since the upgrade I am no longer able to fetch the Bank Statements. And yes I have cleared my cache and cookies, yes I have tried opening the QBO file incognito but still no statements. Extremely frustrating to have to reach out to the client to get the statements now.

T

Trish_T

Hi cyndi15,

Thanks for joining us here. Our Development Team is aware of the issue with BMO bank statements and working diligently to get this resolved as soon as possible. If you'd like to receive updates on the investigation, please contact us outside of Community. We'd be happy to get you set up!

Please don't hesitate to reach out again, if other questions or concerns come to mind. We're here for you!

F

flung

Hi there, how can I receive update on this issue? As of today, we are still receiving the API error when connecting to BMO. Thanks.

T

Trish_T

Hi flung,

Thanks for joining us here. Our Development team is working diligently to resolve the issue with BMO bank statements as soon as possible. However, you can contact us, so we can ensure you receive an email notification when this has been resolved.

Feel free to reach back out with any other questions. We'd be glad to assist!

C

contact54

Same issues here.

You don't have permission to access "http://api.bmo.com/denyhandler/api/intuit/party-authentication/api-isam-error-handler/generateIsamErrorResponse?" on this server.

Anyone knows how to solve this?

D

Darryldh

count me in as another one who is experiencing this. I was in the middle of reconciling and then I lost all connections to my BMO accounts. No clearing of cache, or changing browsers help in the least.
Then I come here and see it has been an issue for weeks... not a great look Intuit.
Then I try to contact support via chat, and it failed... and then tried to send a message and apparently they are closed... lol

C

cyndi15

Extremely frustrating!!!! Finally resolved our issue yesterday with the chequing account by doing a "Disconnect this account on save", and re-connecting. But today the Credit Card will not download.

E

emugordon

I am having this same issue for the past few weeks. I can't do my reconciliation that my accountant is asking for. I have tried absolutely everything in the Help pages (clearing cache, clearing Intuit-specific cookies, incognito window, restarting everything. Today I disconnected all the accounts and hit save, but when I tried to reconnect them, I got the same error message. I have spent hours and hours of my time trying to resolve this- it's incredibly frustrating as a small business owner. I am paying for QBO monthly and basically cannot use it. Please resolve this issue ASAP or let us know if there is anything more we can do on our end!

C

contact54

Its disconnected AGAIN!!!!! This is unacceptable!!

D

Darryldh

Mine just disconnected again too.

Intuit... get this fixed!

T

Trish_T

Hello everyone!

It's vital that you're able to connect your BMO account to QuickBooks Online. Due to a recent change in BMO Canada providers, you'll need to establish a connection using one of the new provider names listed here.

If additional assistance is required, please don't hesitate to contact our Customer Care team. We'd be happy to work with you in real-time and ensure your able to connect your account as soon as possible!

Your success is our number one priority and we're always happy to help!

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