We are trying to reconcile and had to manually download our bank statements due to error with bank and quickbooks. Now it won't reconcile as balances don't match.

Hi wentzdeg,

Welcome to the Community. Being able to reconcile your accounts is essential to ensure that your banking transactions are correctly recorded in your books. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to reconcile your account.

I encourage you to consult an accountant  to reconcile your books.  If you don't have an accountant, we can help you locate a ProAdvisor in your local area.  You can also contact our customer support team to assist you further. Here are the options available to contact our team
 

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.

Let me know if you have any questions, I'll be happy to help.