When I am doing my bank rec for July, the outstanding payments from June don't show up to mark off. How do I fix?

Hi mleenders-instai,

Making sure the transactions you need are available while reconciling is a vital part of completing that process and staying on top of your finances. I want to make sure you're able to move forward with your reconciliations in QuickBooks Online and balance your books, so I'm here to help.

When transactions you're expecting to see while reconciling aren't appearing, there are a few things to consider, such as the date of the transactions and their status. Since you say these were outstanding payments from June, it sounds like you may have had some June invoices or bills that hadn't yet been paid, but were paid in July. If that's the case, you'll want to make sure the payments were recorded against the invoices or bills as necessary. I recommend checking through the Sales and Expenses tabs to verify that the transactions you're looking for have been recorded and what the dates are on the transactions.

The next step is to double-check the transactions' statuses in the Chart of Accounts (CoA). You can do this by navigating to the Accounting tab, and then choosing Account history for the account you need in the CoA. Locate the transactions in the account register and verify their status in the check mark column. If you see an R with the transaction, it means it's already been reconciled; if you see a C, it means it's been cleared, which usually happens when you add or match from the bank feed; if it's blank, it hasn't yet been reconciled.

When you add or match from the bank feed, it should still appear in the reconcile window. In this case, it'd be pre-checked for you since QuickBooks recognizes this practice as comparing the books to the bank statement, similar to when you reconcile.

The next thing you'll want to check is any filter you may have turned on in the reconcile window. Look for the funnel icon on the reconcile page to make sure that it's encompassing the transactions you're looking for.

If each of those items looks to be as they should, I next recommend the following troubleshooting steps to ensure there are no cache issues affecting QuickBooks Online.

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Finally, I welcome you to contact the QuickBooks Online support team for further assistance. Here are the ways to get in touch and go over this with a member of that team.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

I hope that helps!