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info-butlercreek
July 29, 2022
Question

Why are some accounts not visible on QB mobile?

  • July 29, 2022
  • 1 reply
  • 0 views
In QB online I can see my full list of accounts in chart of accounts but only some of these are visible in the QB app. This means that when snapping a receipt I cannot assign it to the correct account.

1 reply

H
Henock K
July 30, 2022

Hi info-butlercreek,

 

Welcome to the Community. It's essential that you accesss the list of all your accounts in the app in order to assign them to your transactions. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad point you in the right direction regarding the list of accounts on QuickBooks app.

 

I'd recommend that you refresh the QuickBooks app by following these steps.

 

For iOS;

  1. Go to Menu ☰ and tap Help & Feedback and then Refresh Data
  2. Tap Refresh to confirm.

 

For Android

  1. Tap More Options from the Menu ☰
  2. Select Settings and then Refresh Data
  3. Click YES to confirm.

 

In addition, I encourage you to uninstall and reinstall the app. Once you have reinstalled the app and signed in, you can try to snap a receipt.

 

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Feel Free to reach out if you have any questions, I'll be happy to help.

 

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