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catherine-smeltz
August 18, 2023
Question

Why do my bank and credit card accounts now say "Standard Feed"?

  • August 18, 2023
  • 1 reply
  • 0 views
We have been having trouble with bank feeds and they have to be manually updated (it never automatically updates) and now the bank accounts say "Standard Feed". When I try to search the issue, other countries have Direct Feeds that need documentation sent to the bank in order to automatically download transactions but I can't find any information about that in Canada.

1 reply

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Amanda-B
August 18, 2023

Hey there catherine-smeltz,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

S
SSWap5922
August 18, 2023

Same question here. Can you not just provide a explanation for why we're seeing Standard Feed where we didn't before and what it ultimately means? 

 

And I find contacting QBO support often yields a " you should let our development team know"-non-response type response. Not worth the time to call in / explain everything only to be given run around.

 

QBO obviously changed something. What was/is it? Then, answer question we all have: "So now what?"

 

Pretty simple.

 

    T
    Trish_T
    August 18, 2023

    Hi SSWap5922,

     

    I appreciate you joining us here.  Connecting bank and credit card accounts to QuickBooks Online can be done effortlessly.  Standard Bank Feeds enables you to connect your accounts by using the same login credentials you would use when signing into your bank's website.  All bank accounts are supported, and transactions will begin immediately, once the connection has been successfully set up.  It's important to note that any changes to your login credentials on the bank's end, will also need to be updated in QuickBooks Online, to ensure you're able to continue to update your transactions without delay.  To learn more about Direct Bank Feeds, click here.

     

    Please don't hesitate to let us know if you have additional questions.  We're here for you!

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