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dfedorchuk-fa-la
February 18, 2024
Solved

Why does the "Start Reconciling" command not work?

  • February 18, 2024
  • 1 reply
  • 0 views
I am trying to reconcile my account. I hit the "Start Reconciling" button, but nothing happens. It does not take me to the next screen.
    Best answer by Amanda-B

    Good morning, dfedorchuk-fa-la.

     

    Thanks for joining us here in the Community. I'd be happy to help.

     

    Before we start, can you tell me if you get the same result when you try using a private browser (incognito)?

     

    I'll be on standby. 

    1 reply

    A
    Amanda-BAnswer
    February 20, 2024

    Good morning, dfedorchuk-fa-la.

     

    Thanks for joining us here in the Community. I'd be happy to help.

     

    Before we start, can you tell me if you get the same result when you try using a private browser (incognito)?

     

    I'll be on standby. 

      D
      dfedorchuk-fa-laAuthor
      February 20, 2024

      Thank you very much! That worked! Why does working in incognito mode make it function?

      A
      Amanda-B
      February 20, 2024

      Thanks for reaching back out to me here, dfedorchuk-fa-la.

       

      Im happy to see that you were able to click on reconcile in a private browser. Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies on your main browser. This usually resolves browsing data issues.

       

      Let me know if this works!

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