Why doesn't the QB entry match with my snapped receipts sometimes? All the info is correct but the entries don't match up.

Hi userketoveganbakery,

Welcome to the QuickBooks Community. I'm glad to see that the Snap Receipt feature available in QuickBooks Online's mobile app is a useful feature for you, and I can appreciate how it makes adding attachments to existing transactions even easier. I'll go over this with you so you can make the match in QuickBooks Online.

When QuickBooks Online is looking for a match between a transaction from the bank feed or the receipt capture feature and an existing transaction in the program, it's looking for details such as the date, the amount, the supplier, and, perhaps most importantly, the bank account in question. I recommend comparing the details between your two entries again, in particular the bank account, to make sure they're an exact match. The date can potentially be different, but the other details should be the same if possible.

If the details look like they should be lining up to find the match, the next thing I suggest is some browser or app troubleshooting. Buildup of temporary Internet files can cause problems for QuickBooks Online, so clearing the cache is a good step to take to make sure the program can work without issue. Considering the browser you're using and other such details can also make a difference in the software's performance. Give these steps a try.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

In the event that doesn't do the trick, something you can consider for this troublesome transaction is deleting the snap receipt entry and then manually adding the receipt image as an attachment to your existing transaction. To delete the entry, follow these steps in a browser.

1. Hover over Transactions or Banking and choose Receipts.
2. Select the down arrow in the Action column for the receipt in question.
3. Choose Delete.

Deleting it will ensure you don't accidentally create a double entry, and then you can manually attach a receipt to your expense or bill transaction using the steps outlined here: Attachments in QuickBooks Online

I do note you've said that this happens from time-to-time though, so feel free to connect with support outside of the QuickBooks Community if you'd like someone to take a closer look at this with you. Here's how you can get in touch.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Wishing you the best!