Skip to main content
S
sleepwell2013
May 6, 2025
Question

why is payroll not matching in bank feed?

  • May 6, 2025
  • 1 reply
  • 0 views

the net pay amounts are correct, the bank is correct, the dates are correct but the payroll items will not find a match

1 reply

G
GebelAlainaM
May 6, 2025

I appreciate what you've done so far, @sleepwell2013. Let's ensure the payroll transaction is correctly mapped to the correct account. Let's dive into the details.

To do this, you can follow the steps below:
 

  1. Go to the Gear icon and select Payroll Settings.
  2. Scroll down to the Accounting section.
  3. Click the Pencil icon and review the accounts used.
  4. Select the Edit icon if you need to make changes and click Done to save changes.


You can check out these articles for more details about managing your payroll transactions and matching them in QuickBooks Online (QBO):
 

Once everything is in order, refer to this resource for guidance on reconciling your accounts to ensure they consistently match your bank statements.

Don't hesitate to get in touch if you have additional queries about managing your payroll and bank transactions in QuickBooks. I'm always here to help.

S
sleepwell2013Author
May 8, 2025

"the bank is correct"  - perhaps you missed that part.  no logical explanation, all 3 payroll amounts match the bank feed items, and the dates and the bank accounts.  got any other ideas for this glitch?

N
NicoleAscencionS
May 8, 2025

To ensure payroll items accurately match your bank feed, verify that each transaction is reconciled and has not been previously matched with another downloaded transaction.

 

It's important to note that not all transactions can be automatically matched by QuickBooks. In these cases, you'll need to do it manually. To do so, follow these steps:

 

  1. Go to Transactions, then Bank transactions.
  2. In the For review tab, select the transaction you want to match.
  3. Click Match.
  4. From there, you can filter the dates and transaction types.
  5. Tick the box beside the transaction and hit Match.

 

If the payroll item still won't match, I suggest contacting our Live Support Team. They are equipped with the necessary tools to conduct further investigation and do screen-sharing sessions for effective QuickBooks navigation.

 

Here's how to reach them:

 

  1. Go to the Help icon.
  2. Click the Search tab, then Contact Us.
  3. Type in your concern and select Continue.
  4. Choose a way to connect with us.

 

Please observe their support hours to connect with them at the most convenient time.

 

Additionally, if you want to ensure that your records match your bank or credit card statement, you can visit this material for reference: Reconcile an account in QuickBooks Online.

 

We're committed to ensuring you have accurate financial reporting and tax preparation in QuickBooks. Feel free to hit the Reply button if you have inquiries about managing your transactions.

Terms & ConditionsAccessibility statement