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M
moran
April 13, 2023
Question

Yesterday I deleted a bank account that has not existed for 7 yrs. First I deleted each transaction. Now my sales tax figure has skyrocketed! How can I fix this?

  • April 13, 2023
  • 1 reply
  • 0 views
The reason this old bank account was still in my QB is because I had switched banks 7 years ago and then I wasn't able to delete the old one so it was left with its balance and transaction history.
I have no idea how to rectify the situation now 😞 Hope you can help.

1 reply

A
Amanda-B
April 13, 2023

Hey there moran,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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