Skip to main content
I
ICGTtreasurer
October 29, 2021
Solved

Scan Manager discontinuation

  • October 29, 2021
  • 57 replies
  • 0 views

Is anyone bothered at all by the discontinuation of scan manager in QB 2022 Desktop? See attached image.

    Best answer by JoesemM

    Let me share some updates with you, @ICGTtreasurer.

     

    I'm sad to inform you that the Scan Manager feature was discontinued in QuickBooks Desktop 2022, and it was replaced with Attach Documents. However, it can still be used in previous, currently supported versions.

     

    If you have the latest version, you can now use the QuickBooks Desktop mobile app, upload your documents to the system using your mobile device. You can then add them to your invoices, purchase orders, or other transactions. 

     

    Know that QBDT currently supports PDFs and images with JPEG, JPG, GIF, or PNG format. To utilize this feature, you'll need to download the QuickBooks Desktop app.

     

    Please refer to these links below on how to download them based on your device:

     

    Once done, you can now start capturing and uploading the documents. If you're using the Android version, here's how you can do that:

     

    1. Open the QuickBooks Desktop Android app, then tap Document under Snap and Upload.
    2. Tap the company to upload bills to, then tap Continue.
    3. Tap Snap Document.
    4. Tap the Camera icon to take a picture of the bill or tap the Photos icon to upload your bill. If you need to, you can crop and rotate the photo.
    5. Tap Use this photo.
    6. Add a Name and Memo, then tap Upload photo then tap OK.
    7. Sign in to your Intuit Account and select the company to upload bills too. You’ll only need to do this once.
    8. Sign in to your QuickBooks Desktop company file to review, edit, and match bills to transactions.

     

    If you're using the iOS version, please see the steps on the link attached: Attach documents to transactions in QuickBooks Desktop using mobile. It also contains steps on how to view and attach documents in QuickBooks Desktop.

     

    I've also collected these resources that you can use for guidance and streamline your daily accounting tasks:

     

     

    Please let me know if you have any other questions by leaving a comment below. I'm always here to answer them. Take good care, @ICGTtreasurer.

    57 replies

    Show previous replies
    L
    LeizylM
    January 19, 2023

    I can see this hasn't been easy for you, Haresh.

     

    We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to have. Rest assured, I'll take note of this so I can pass along your experience. And provide all the feedback you have to the appropriate channels.

     

    Get back to me if there's anything else that I can assist you with. Have a lovely day!

    L
    lordway1
    January 19, 2023

    LeizyIM (QB Team) - I think you are going to get grief from users for suggesting that they "check out this article".  Your response is just another in a long line of unexperienced and tone-deaf Intuit support personnel responses that have no idea of the impact the discontinuation of Scan Manager has had on the customer base.

      C
      clutterbug
      January 19, 2023

      Yes, well said

      We don't need our feelings soothed here, we need real change.

        K
        Kat0730
        February 6, 2023

        I had 2022 and was able to scan.  I get several freight bills in on a daily basis.  I went to scan the invoice into the bill and there is no scan option.  They have discontinued the scan option and put in a mobile option.  How many people send invoice the mobile phones.  NO ONE.  This is now going to take me even longer to scan it name it drag it to my desk top then I can up it in quick books.  2023 IS NOT AN UPGRADE BUT A DOWNGRADE.  The software is basically useless to me now.

          K
          Kat0730
          February 6, 2023

          I had 2022 and was able to scan.  I get several freight bills in on a daily basis.  I went to scan the invoice into the bill and there is no scan option.  They have discontinued the scan option and put in a mobile option.  How many people send invoice the mobile phones.  NO ONE.  This is now going to take me even longer to scan it name it drag it to my desk top then I can up it in quick books.  2023 IS NOT AN UPGRADE BUT A DOWNGRADE.  The software is basically useless to me now.  When I spoke to them they said they would have IT look into why it was discontinued.  Unfortunately they won't so I told him they need to be looking at the Intuit comments and see what a mistake they have made.

            L
            lordway1
            February 14, 2023

            Actually it was version 2021 that last had Scan Manager (SM).  In version 2022 SM was discontinued without warning (regardless of what Intuit may say).  Still no adequate replacement with version 2023.  As a result, we have bought replacement software and are currently more than half way through the implementation.  We would not have changed from QB Enterprise had Intuit not taken these backward steps.  I would suggest checking out Microsoft's Dynamics.  

             

            can Microsoft Dynamics scan documents to pdf - Google Search

             

              G
              gwynnMVP
              February 23, 2023

              I despise that they removed the scan feature!  WHY would they do that?  Now we have to take a picture and download to documents, etc, etc, blah blah blah.  I have to save whatever in my own pdf document program to my computer and attach items that way.  I'm not going to take pics with a phone.  It takes too many steps and for what we pay for QB, this feature should never have been removed.  

                C
                Cdrex
                March 21, 2023

                I am extremely bothered with the discontinuation of the scanning feature. I scan everything to be paperless. I have had to stay on an old version to continue the ease that this gave me. Now QuickBooks is discontinuing the version that I am on. I can go to Enterprise 21.0, but I am sure they will discontinue it too. The options suggested are time consuming and labor intensive. Why the step into the past?

                  M
                  MarcenaF
                  April 4, 2023

                  Why would you remove such an important feature? This is Accounting and a paper trail is important.  Not everyone does their accounting on their phone or tablet. This really needs to be remedied. 

                    S
                    Sunny75
                    April 11, 2023

                    NOOOOO!!!! CRY CRY CRY!! Bring back scan manager!! I work in an office not off my cell phone! Add the cell phone app for those that want to use it but DONT REMOVE SCAN MANAGER!!! Having to scan outside quickbooks and then reimport back in is a HUGE waste of time and extra steps scanning, adding and deleting scanned file.

                    PLEASE BRING BACK SCAN MANAGER!!!!!

                      B
                      bethlloyd01
                      April 17, 2023

                      Can we please get this feature back!!  Your app is worthless and the email to qb function works less than 10% of the time.  The workflow has become a major time suck.  Did the developers even talk to an end user?  We are going to move from quickbooks if something doe not change.  What use to take 5 seconds is now a much longer process.  The app only lets you have a one page document!!! Seriously have you ever asked how many acccounting documents are one page??????  Please do better or I'm sure Microsoft or SAP will.

                       

                        L
                        lordway1
                        April 18, 2023

                        I promised that if Intuit did not return Scan Manager to Enterprise I would change accounting systems and I now have moved to another software.  The one great feature of QB which has been lost was the ability to scan documents directly to the QB record.  You can still attach documents but only after you take the extra time-consuming steps to scan and rename the documents using other software and then manually attach the file to the QB record.  Very time consuming. The built-in scanning feature provided efficiency which they inexplicably removed without warning with the 2022 version.  Really I don't understand Intuit for having done this to their product.

                          C
                          Carol602
                          April 18, 2023

                          I'd love to know which program you found.

                          I've looked as a few, but I'm also stuck because of the payroll features. I really don't want a separate program for payroll.

                          S
                          Sharon8975
                          May 1, 2023

                          As I continue doing my job and as REQUIRED by Quickbooks, I use the work around to scan and save documents.  What I do find is that I get more and more discouraged doing all the extra steps just to save required documents and how I become more and more dissatisfied with Quickbooks.  It takes so much longer.  I am just baffled at how much this company does not care AT ALL about all of its upset customers.  Every single transaction I do in Quickbooks requires the backup documents to be attached.  Honestly, this company has made my job much more difficult.  The only way this company can redeem itself is to figure out the scanning issue.  Without that, they will not be given a compliment and it will be a cold day in hell before I give another small business a Quickbooks referral.  I will however, tell anyone who ask about Quickbooks, to look for a different software program because Quickbooks feels entitled to remove critical aspects of their programs without notifying its customers.  Not to mention, the fee's remain the same even though we get less. 

                          I was told once that every customer complaint is a good opportunity to change the situation for the better.  However, it is the silent ones that can ruin a business.  

                           

                          There is eleven pages of complaints.  Can you imagine how many silent customers that are equally upset with discontinuing Scan Manager.

                            M
                            mopar_mudder
                            June 23, 2023

                            Beyond PO'd about this. Not only I am forced to upgrade to a inferior product so my payroll will work. The price went up like 7 times what it was for a product that does less. You clearly have no idea who your customers are and what they want.

                              Show more replies
                              Terms & ConditionsAccessibility statement