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Paulaatgsconcrete
March 3, 2020
Question

2020 W4 federal withholding not calculating

  • March 3, 2020
  • 8 replies
  • 0 views

Withholding is not being calculated even though I entered the dollar amount for the 2020 W4.

I have downloaded new payroll tax table and done the payroll update. 

I have entered the dollar amount that the employee figured on his 2020 W4. 

When I run payroll, it doesn't calculate.

Help!

    8 replies

    O
    Online payments and processing
    March 3, 2020

    @Paulaatgsconcrete Great question and I have an answer for you.  The following article will give you information on possible reasons for not having federal taxes withheld on a paycheck. 

     

    No income tax withheld from paycheck

     

    Let me know if you have additional questions and thank you for being the best part of Intuit.

    P
    PaulaatgsconcreteAuthor
    March 3, 2020

    Yes thank you. I've checked all these possibilities and they are all set up correctly. Still doesn't work. 

      O
      Online payments and processing
      March 3, 2020

      @Paulaatgsconcrete are you able to send me a private message with your email to take a look at your payroll account? 

       

      Please send me a private message on this community by:  1. logging in to the community at the top right, 2. click on my username “YvetteVelarde” in this post above, 3. On the right hand side, click on the Send a message button.

       

      If you don't see these options let me know so we can make different arrangements.

       

      I
      I_should_be_retired
      March 31, 2020

      I have one employee that wanted to have more taken out so we changed to the 2020 W-4.  It was going to take out half and not more.  We used the additional deduction field to get more out.  Due to the Coronavirus, we have all had a pay cut and QuickBooks is now taking out $16 FWH plus the extra amount semi-monthly.

      After a lot of back and forth and finding the a tax table for 2020 FWH, I found I could take out the amount from step 3 (Claim Dependents Amount) and the FWH was within $2 of the table.  This of course doesn't take into account any dependents.

      QuickBooks should realize their customers really do know what they are talking about.  We have to pay to use this program every year.  The reason we do is because QB doesn't want to be responsible for withholdings being in error when customers use old tax brackets because they haven't updated.  So, it is QuickBooks fault now.  Payroll doesn't work right.  I think we would all appreciate it being fixed!!!

        T
        tamme00
        April 22, 2020

        I am having the same issue.  Has QB resolved this matter yet?

          R
          Rasa-LilaM
          April 22, 2020

          Thanks for following on this thread, @tamme00.


          The steps provided by my colleagues should fix the issue about taxes aren’t calculating. To determine the root cause, I’ll have to access the company file and check the employees’ setup.


          The process requires collecting personal information which I’m unable to perform in a public space like the Community. For security reasons, I recommend contacting our Payroll Support Team. They can perform a screen-sharing session with you, trace where the problem is coming from and provide a fix.

           

          To reach them:

           

          1. Go to the Help menu at the top to choose QuickBooks Desktop Help.
          2. This will open the Have a Question window.
          3. From there, press the Contact us link to see the Contact Us screen.
          4. Hit the Search for something else link and then type the topic/issue in the field box.
          5. Press Search to display the Start a Message menu.


          For future reference, you can bookmark these guides. They provide an overview of why payroll items/taxes are calculating incorrectly.

           

          Let me know in the comment section if you have any other questions or concerns. I’ll get back to answer them for you. Have a good one.

          M
          Meme4
          July 28, 2020

          Iam having the same issue. Was just on phone with QuickBooks 1hr 1/2 and they weren’t able to fix anything. Even though on back end they’ll Calculating my taxes at 0% she said it’s because my employees are not working 80 hours a week I told her that just doesn’t make sense Who works 80 hours in one week. Also the employees that are on the old W for taxes are getting taken out so it has something to do with the new 2020 tax form that they have entered on their end

            M
            marual72
            September 4, 2020

            I was having a similar problem. Quickbooks was not taking out ANY payroll taxes on random employees. What is going on with this??

            LieraMarie_A
            LieraMarie_A
            September 4, 2020

            I'm here to make sure we get this sorted out, @marual72.

            Do you know if these employees are meeting the wage bases set by the IRS? You can click on this link to learn the wage base limit: Topic No. 751 Social Security and Medicare Withholding Rates.


            It is also possible that their W-4 status has been set to 'Do Not Withhold' by mistake. Here's how to check if an employee was set to Do Not Withhold:

            1. Go to the Employees menu, then select Employee Center.
            2. Double-click on the employee’s name.
            3. Go to the Payroll Info tab, then select Taxes.
            4. Check the Filing Status under the Federal and State tabs.

             

            To give you more troubleshooting steps on how to fix payroll setup when taxes aren't calculating, check out these articles:

             

            Please let me know if you need further assistance. I'll be around to help. Have a good one.

            E
            ecarrella
            March 15, 2021

            I am having the same problem, can anyone assist?

              R
              rvrfrf
              March 15, 2021

              Thanks for joining the Community, ecarrella.
               

              If your W-4 continues not calculating its federal withholding after using each of my colleague's recommended troubleshooting processes, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
               

              They can be reached while using QuickBooks.
               

              Here's how:

              1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
              2. Click Contact Us.
              3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
              4. Press Continue.
              5. Select We’ll contact you for callbacks or Message Us to start an instant messaging session.

               

              Be sure to review their support hours so you'll know when agents are available.
               

              Please feel more than welcome in sending a reply if there's any questions. Have a wonderful Monday!

              O
              Optimum 12
              August 17, 2021

              Just on 'Help' for an hour with no resolution. Has anyone had this resolved? Please list how you fixed it.

              E
              ecarrella
              March 16, 2021

              I got a call from an advisor yesterday but they never called back. i need to complete my payroll but the Federal taxes are still not being taken out, please help

              JoesemM
              JoesemM
              March 16, 2021

              Thanks for getting back to us, @ecarrella.

               

              You can get in touch with our Customer Support Team again and give the reference number of your case. This way, they can further investigate why your Federal taxes aren't taken out and provide other troubleshooting steps, so you can complete your payroll. 

               

              Just follow the steps shared by ZackE on how to reach them. Also, make sure to update your tax tables at least every 45 days, or every time you pay your employees to get the most current tax calculations.

               

              Moreover, I'd suggest running and customizing any payroll reports in the program. Doing so will help you get the payroll information you need about your business. Just go to Reports from the top menu. Then, choose a report from the Employees & Payroll section. To learn more about this process, visit this article: Customize Payroll and Employee Reports. 

               

              Reach out to me in the comment section if you have any other issues or concerns, and I'll get back to you as soon as possible. Have a great rest of the day!

               

              L
              lkd1828KAD23
              February 3, 2022

              Did anyone ever get a solution for this problem?  I'm having the same issue!  

               

              PLEASE HELP!! 

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