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telcnalc
March 13, 2024
Question

6 Digit PSD Code Needed to File W2's

  • March 13, 2024
  • 1 reply
  • 0 views

I've been waiting since January 18 for QuickBooks Online to correct Box 20 on our W2's.  At first it had the locality PSD code as 99, then they changed it to 11, now they're telling me it's only a 2 digit code and if I want to have a 6 digit code I need to do it outside of QuickBooks???  In PA, we need the 6 digit PSD code on W2's in order to file local taxes.  It identifies the locality in which we work.  QuickBooks Online Payroll Support does not seem to understand this.  It never was a problem with QuickBooks Desktop, other payroll preparers have it on their W2's, so how can QuickBooks online not be able to do this?  I need to know how to have this corrected in order for employee W2's to be able to be filed locally, and for our business to be able to file our year-end local taxes.

1 reply

JoesemM
JoesemM
March 13, 2024

Let me connect you to the best support team that can assist you further, telcnalc.

 

Since the Community is a public platform, it would be best to seek assistance from our QuickBooks Online Payroll Support team for guidance. I understand that you have already reached out to them regarding the PSD code, but they are experts in guiding the codes that need to be entered in your W-2.

 

To reach them, follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Additionally, in case you need steps on how to resolve incorrect details on the said tax form and how to print them, you can read these articles: 

 

 

If you have other concerns regarding W-2 codes, please don't hesitate to let me know. I want to make sure everything is taken care of for you. Take good care.

T
telcnalcAuthor
March 13, 2024

The link provided to fix the W2 is not helpful because it doesn't say how you get into a W2 to fix it yourself; it just says  "fix the issue in your product".  I would love to be able to just add the code myself but I don't see any option to edit that part of the W2's on our end.

M
Mark_AG
March 13, 2024

Hi there, @telcnalc.

 

I understand how important it is to edit your W-2 forms within QuickBooks. I'm here to guide you through the process and explain why contacting our support team is an essential step, especially for certain types of corrections.

 

For QuickBooks Online Payroll with automated taxes and forms turned ON, corrections after filing needs to be handled by our support team who will file a W-2c form for you. If the setting is OFF and you catch the mistake before filing, you can correct the issue in the product and then proceed with filing as normal. For mistakes caught after filing, you would need to manually create and file a W-2c and W-3 form with the SSA.

 

Some errors require specific forms or steps to correct that may not be directly accessible or evident within the QuickBooks interface. In Boxes 18, 19 and 20 on Form W-2, we use the first 2 digits of the PSD code where the withholdings we're remitted. and W-2 codes are automatically added so you don't need to manually edit it. Since you want specific code to be changed or customized, our support team can do it for you.

 

Here's how:

 

  1. Head to this link: Contact Us.
  2. Select QuickBooks Online Payroll product and click Continue.
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Moreover, you can learn how to print your W-2 and W-3 forms from QuickBooks Online for your own records or to your employees.

 

Our goal is to ensure your W-2 forms are accurate and compliant. Please don't hesitate to reply if you need further assistance. We're always here to help.

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