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M
monikalynn
January 4, 2022
Question

941 efile

  • January 4, 2022
  • 1 reply
  • 0 views

So, I submitted my 941 efile almost 3 days ago and it still says submitted to intuit.  I have called a few times and the only answer I get is that it is still processing and wait 10 days.  It has never been this way, I submit to intuit and it says submitted to intuit and within 24 hours (usually much quicker) it will say submitted to agency and the agency accepted or rejected.  The QBDT website says same thing so its like my submission is stuck within intuit and not being submitted to agency.  Both people I spoke with QBDT said it was an IRS issue to pass the issue off.  It's not an IRS issue it hasnt' been sent to the IRS yet, it's still with Intuit.  QBDT website even gives the process.  I can't re-efile as QBDT wont' let me do that.  

1 reply

M
Maybelle_S
January 4, 2022

Looks like this is a duplicate post, @monikalynn.

 

Let me route to the post where my colleague answered a similar post. You can click here. 

 

I've got you this helpful article for ideas about how you can manage your payroll: Help Articles for QuickBooks Desktop Payroll.

 

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

M
monikalynnAuthor
January 4, 2022

Good Morning and thank you for responding, however this is not about payments as I stated this is my efile 941 quarterly report.  All my other efiles sent at same time, for state and w/2,W3 went thru fine.  In my research the progression one efile is submitted it 

submit to intuit

submitted to agency

agency accepts or rejects

 

My 941 quarterly report is stuck at the submitted to intuit stage and has NOT been submitted to agency IRS yet?  Why, no one I talked to can tell me.  I have tried now 4 times and no one can answer, they say wait.  it does not take over 72 hours.  Someone from a higher level was to call me back yesterday and NEVER did. 

A
AbegailS_
January 4, 2022

This isn't the kind of customer service I desire you to experience, monikalynn.

 

I'm here to add some additional information about the e-filing issue.

 

Processing times change from one agency to another. Electronic forms and payments can take up to 48 hours (or more) to be processed by some tax agencies. Others process information right away.

 

For more details, you can check out this article: Check e-file or e-pay status in QuickBooks Desktop Payroll Enhanced

 

The Submitted to Intuit status means that the e-filed form has been submitted to Intuit and is ready to process. If there are issues or needs action on the form you submitted, Intuit will send an email about it so I suggest you check your email.

 

Here's how:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

 

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.

 

I've got you this helpful article for ideas about how you can manage your payroll: Learn how to prepare and print Form 941, Schedule B, and Form 940.

 

Feel free to get back to us if you have other concerns with QuickBooks. Have a great day!

 

 

 

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