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johnfteel
April 21, 2022
Question

941 overpayment issue

  • April 21, 2022
  • 1 reply
  • 0 views

Are you kidding me……NO, MY ISSUE WAS NOT RESOLVED.  In fact, as I was waiting for a reply on that “one & a half hour long” chat from Chrissly, he/she ended the chat WITHOUT resolving my problem.  So, since I had already wasted enough of my time waiting for an answer, I just went ahead and left the overpayment move forward to the next period b/c that was my ONLY option available to “resolve overpayment”…..there was NOT an option to REFUND that overpayment.

 

So, with all of that being said, QBs needs to give us tax preparers a little more control over what gets done for our payroll clients…..especially in this regard.

 

1 reply

Candice C
Candice C
April 21, 2022

Good morning, @johnfteel. 

 

It's great to see you back in the Community. This isn't the impression we want to leave you with when contacting our support team through chat. 

 

I always recommend requesting a callback through the system when getting in touch with our Customer Support Team. This way an agent can use a screen share tool and review your account with you to help resolve the problem. If you haven't already, requesting a callback would be the best route at this time. Use the link to help you get there: 

 

QuickBooks Online support

 

Also, you can ask your question here and provide with screenshots so we can help you determine the best solution for your business. 

 

Let me know how the call goes if you decide to go that route. It's my priority that you get taken care of as soon as possible. I'll be right around the corner if you need me! 

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