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January 17, 2022
Question

A new employee's direct deposit was set up with an incorrect account number. What happens now?

  • January 17, 2022
  • 1 reply
  • 0 views
Payroll was processed before this error was found.

1 reply

January 17, 2022

I can help you with this, discomandi.

 

You may want to request a direct deposit reversal to return the funds to your bank account. You'll want to check the list below if you meet the criteria before requesting a deposit reversal:

 

  • The total amount(s) must be greater than $50 (due to the $75
    direct deposit reversal fee).
  • You can make a request between the 3rd and 5th day after the pay date to ensure that the original paycheck wasn’t rejected. If it's rejected, there's no need for a reversal.
  • The bank account you want to reverse funds from must still be in the employee's profile.
  • The reason for the reversal is in compliance with ACH or EFT laws. For example: duplicate payments or unintended payments.

 

If you've met the criteria for direct deposit reversal, you can follow the steps below on how to make a request:

 

  1. Open the Direct Deposit Reversal form.
  2. Select New Request.
  3. Complete the required information and transaction information.
  4. Select Save.
  5. Once the reversal is approved (see the next section for details), you can void the paycheck in your payroll records.

 

Take a look at this article for more information about the process: Reverse a direct deposit.

 

I'm also sharing this link on dealing with common direct deposit issues:  Fix direct deposit issues.

 

Let me know if you have a follow-up question. I'll make sure to get back to you right away.