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August 12, 2022
Question

A new salary employee worked 3 days but QB online created a direct deposit check for 10 days. Did not catch until the next day. How do I correct?

  • August 12, 2022
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1 reply

August 12, 2022

It's great to see you in the Community, kmm6.


I'm here to help and guide you on how to handle your direct deposit concern.


Payroll checks or direct deposit payments can be canceled, deleted, or voided in QuickBooks after they have been submitted. However, the lead time affects the process.


If the paycheck hasn't been processed yet, it can be deleted from the online payroll system. While voiding, it changes your paycheck records and updates the dollar amount to zero. You may need to make adjustments to balance your books, but this should not prevent a direct deposit from being processed. Also, you will not receive your money back.


If the deadline for canceling payments has passed, your employees will receive the funds in their bank accounts on the pay date. You can cancel the payments and collect the funds from your employee. If this is not possible, you may be eligible for a direct deposit reversal. Here's an article that goes over the process in detail: Delete or void employee paychecks.


In addition, the following link contains instructions on how to: Resolve direct deposit issues. To view the full details, simply click the topic.

 

If you have any other payroll concerns or questions about the direct deposit feature, do not hesitate to click the Reply button and post your comments. I'll get back to you and assist you in making your business run more smoothly. Have a wonderful day.