A person has tried to pay by both credit card & check on platform & it gets declined

Customer's credit cards or check payments won't go through due to some issues, such as authorization problems or missing info. Let's troubleshoot this together.

To begin with, is that person trying to pay you something through QuickBooks Payments? If so, here are some key points to avoid such errors:

Check the Card Information:

• Verify that you entered the cardholder’s name, card number, and expiration date.
• If you don’t have the card, contact the customer to verify this information.

Common Issues and Solutions:

• Ensure the credit card number and verification code (usually on the back of the card) are correct.
• Most credit card numbers are 16 digits long (15 digits for American Express).
• The verification code, a 3-digit number, is located on the back of Visa, Mastercard, and Discover cards. For American Express, it’s a 4-digit code on the front.
• Avoid special characters or spaces in the credit card number or other data fields.
• If processing debit cards, ensure they are associated with a larger credit card company (e.g., Visa, Mastercard).
• Some business credit cards require additional commercial codes; check with the customer and update your industry type.

Flex Spending (FSA) Cards:

• Flex spending (FSA) cards can only be processed by certain businesses. Set up your system accordingly if you need to process FSA cards.

For further reference about declined payments, please refer to this article:

• Fix customer's declined credit card payments
• Fix rejected ACH payments or fees in QuickBooks Payments
• Accept flexible spending cards

Additionally, if you've received funds on hold, please refer to this article: Learn about funds on hold in QuickBooks Payments.

If you're referring to something else or need further assistance with the declined credit card, please let me know. Stay safe.