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Afarrell_Alliance
October 24, 2022
Question

Account of Payroll Fraud Hold

  • October 24, 2022
  • 2 replies
  • 0 views

My clients account has been on hold 3 weeks. We have sent in copy’s of DL, Business Licenses, and bank statements that were requested 3 WEEKS AGO! I have spent HOURS on the phone with customer support trying to get them to help me. They escalated the issue 2 1/2 weeks ago, and still NOTHING. I have requested a supervisor call me, that never happened. Each time I call I get no where after sitting on the phone for 30-40min each time. This is affecting my job at this point, and making it look like I am not doing MY JOB. Does anyone have a way to fix an account hold? It’s a payroll fraud hold, no issues with NSF! 

2 replies

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Carneil_C
October 25, 2022

Hi, @Afarrell_Alliance .

 

I know you're putting so much effort and time into getting a resolution to your concern. I’ve seen that you’ve posted twice on the Community page. To view his response, please see this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-qb-rep-who-can-actually-do-something-about-online-payroll/01/1156743#M114421

 

As provided by my colleague on the thread, our support team has reviewed your tickets, and it seems that we requested more documents via email. Please be reminded that we protect all confidential data to ensure security and privacy. Due to this, we're unable to provide confidential information to you. We suggest reviewing your emails to ensure you've sent all the requested documents.

 

Fill me in if you have more QuickBooks-related concerns. I'd be glad to assist you further. Take care always, and best regards.

R
RobotsInYourBooks
September 28, 2023

Everyone: do NOT surrender to demands from an unnamed nobody at Intuit. Do NOT send sensitive information like bank accounts and photo IDS to -- who, exactly?! Until Intuit provides a reasonable method of "verification" when they screw up and mess up your account or otherwise -- dump this awful company.

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