Account say payroll is active but the payroll center say it is inactive

Hi there, b-pedroza.

Thank you for visiting the QuickBooks Community. I'll be sharing details to ensure that your payroll subscription shows active accurately in the QuickBooks Desktop system.

To start with, I suggest making sure that you have the most updated QuickBooks Desktop and the newest payroll tax table to ensure that your payroll subscription and data are up to date. This could be the reason why the system payroll center says inactive because the system is unable to determine the latest details in your payroll.

Here's how to get the newest payroll tax table:

1. Select the Employees menu at the top and select Get Payroll Updates.
2. Choose the Download Entire Update checkbox.
3. Select Download Latest Update. An informational window appears when the download is complete.

For further details, you can click on this article: Get the latest payroll tax table update.

If the issue persists, you'll have to refresh or re-validating your payroll service key so QuickBooks will initiate a new connection and reactivate your payroll subscription. You can click this article to see the detailed steps on how to perform the process: Enter your payroll service or disk delivery key.

Additionally, I suggest visiting the Resolve a problem verifying your payroll subscription article. It provides detailed instructions on how to resolve a problem validating your Desktop payroll subscription (error PS036).

Please open this article to view various information about different payroll tax forms and how it works in QuickBooks: Payroll 101.

Stay in touch if you have any clarifications or concerns about your payroll service. I’ll be around to answer them. Have a good one.