Question

Activating Direct Deposit for payroll

Forum|Forum|5 years ago
August 14, 2020
8 replies
0 views

I am trying to activate direct deposit on my 2020 QuickBooks Pro desktop, but I continually receive the same error message 50004 (says something like "contact admin"). I have called the support # and nothing works and nobody knows what the error code means. I did notice on my account, there is an Assisted Payroll subscription that I have never signed up for and is showing "Active" along with my yearly subscription (I have never used or wanted assisted payroll). The support line has tried to connect me to the Assisted Payroll department but getting through is nearly impossible as I waited on hold for 1:38 before I had to return to my office. Frustration is boiling over as this should be a simple fix but no one has been able to help me. Does anyone have any idea what is happening here?

QuickBooks Desktop Payroll

R

ReymondO

Thanks for reaching out to the Community page, @gg27.

I just want to inform you that this issue already raised to our product engineers. They've already opened an investigation and now doing there best to resolve the issue in no time.

For us to add your account details on the list of the affected users, I recommend reaching out back to us. This will also insures that we're able to send you notifications once the issue is fixed. You can contact us by following these steps:

Go to the Help icon and select QuickBooks Desktop Help.
Click Contact Us.
Write your concerns in the description box, then select Continue.
Select which one of the support options you'd like to use.

Please check out our support hours to ensure that we address your concerns on time.

In case you need help in performing other tasks in QuickBooks Desktop Payroll, you can check our articles here: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Desktop%20Payroll

Just make sure that the topic is set as "QuickBooks Desktop Payroll."

If you ever have other questions we can help you with, feel free to swing by the Community.

G

gg27Author

I will try anything to resolve this issue.

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TerriB64

Did you ever determine how to fix this ERROR 50004? In the past 3 weeks I have 3 case numbers / Intuit says they are escalating and I should get an email. I have received nothing. I cannot process payroll or vendor direct deposit. I have completed all the steps below and still get the error.

Can you suggest anything else?

TheresaC

Thanks for joining this thread, @TerriB64.

I have here some steps to help you fix error code 50004. This way, you'll be able to activate your direct deposit and process payroll in QuickBooks.

Here's how:

Access the F2 (or Ctrl 1) screen, then click F3 (or Ctrl 2) to open the Tech Help window
Choose the Open File tab
Doubleclick the qbw.ini file to open it.
Locate the part of the qbw.ini file that shows: [QBLICENSE] PAYROLL_BUNDLE_STATE=Y
Change the Y to N
Choose File > Save to save the qbw.ini with the changes
Return to QuickBooks and try accessing the WF Invites or PTC again.

If you get the Payroll Activation screen, return to the steps above, but instead of changing the Y to N in Step 5, completely delete the section [QBLICENSE] PAYROLL_BUNDLE_STATE=Y].

If the issue persists, I encourage you to contact our support team again. This way, they can investigate further to resolve your issue.

Learn how to set up your company for direct deposit and pay your employees electronically.

Feel at ease to let me know if you have further concerns with payroll. I'll be around to help you. Have a nice day ahead.

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Steven T

I am also getting error code 50004. I tried the F2 and F3 approach suggested above. But the noted info isn't shown/found in my qbw.ini file, so I can't edit it (or delete it).

I have other company files that have been processing DD for years and I never had any trouble setting them up. This company file has also been active on our payroll account for years, but now we want to add DD.

N

Nancy allen

I'm here to find out why you're getting such an error, @ jeffsinthehouse.

When activating direct deposit, you'll have to make sure that you're running as an Administrator to ensure that the activation process will go through. To do this, you can right-click the QuickBooks Desktop icon and select Run as Administrator.

However, if you're still getting the error, let's perform some troubleshooting steps to sort this out. You can run the Verify/Rebuild Utility tool to diagnose and fix unexpected behavior in a company file.

Here’s how:

Go to the File menu then Utilities.
Select Verify Data then wait until the diagnosis is done.
If there are issues, proceed to rebuild the company file.
Tap File menu and Utilities again.
Use Rebuild Data this time then click OK.
Follow the onscreen steps to finish the process.

Please check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

I'm sure this would do the trick and fix the issue. You'll also want to check this article for the next step after you're done with the process: Set Up Your Company Payroll For Direct Deposit.

Please post a reply below if you have any other concerns with direct deposit. I'm all ears in case you need any help with QuickBooks.

D

DMediaWeb

I am also unable to activate direct deposit:

"Error code 50004. We’re unable to complete your request with this email. Contact your admin to activate direct deposit."

I am the admin. This does not make sense.

Is there a technical person I can hire to fix this? I am not that person.

M

Michael_Avig

I am getting the same error and have two ticket numbers, and no one has fixed it. We have tried all of the steps enclosed in this thread (in fact, except for verifying the file data integrity, they were done with the QuickBooks support team watching me try to set it up. I have spent about 7 hours on the phone (over 2 calls) and was told I would get a callback and it would be escalated. So far, nothing. Has anyone fixed this problem? I'm ready to look for different software at this point.

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MO-4301

Hello all, I am having the same "error message" issue, I have called so many times I finally escalated this issue, and I'm currently waiting for a callback, from a supervisor to file a complaint.

All while QB costs have doubled in the past 3 years and the service has gotten twice as bad. This issue needs to be resolved, QB is supposed to be a tool to make running a company easier, why is it so difficult to change the payroll withdrawal account? This issue makes no sense!!!

Adrian_A

I appreciate you for contacting our support team, MO-4301.

I understand what it feels like when lots of troubleshooting steps are given, yet nothing works. Feel free to update us on the forum on how things work with our Phone Support agents.

I'll be keeping an eye for your response.

M

MO-4301

I really just need help with my issue not consoling.

L

LA2011

I am have the same issue, today, June 9 2023!! I think the Intuit "Engineers" need to be fired. They cannot find the fix for this particular issue since 2020? Or are they just trying to force everyone to their on-line junk program? I find this quite unacceptable, we pay enough for this program, and they continue to raise the price, and now force people to monthly subscriptions, yet their product doesn't work as it should. I have gone thru every half-baked suggestion on how to fix this issue, and nothing works. I am actively searching for a new product that is not tied to intuit. They have a monopoly and do not seem to care about the customer once they are hooked into the products.

A

AbegailS_

I want you to know that I don't want you to experience this with us. I appreciate your efforts in trying to resolve this QuickBooks issue, and I can see how useful the direct deposit feature is to your company. LA2011.

Since you continue to get the same result after running the recommended troubleshooting steps, I suggest ching our Technical Support Team, they can open a case for further investigation.

Here’s how:

Go to the Help menu, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Let's talk and then choose a way to connect

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

You can check this reference about setting up direct deposit to learn more. This guide helps ensure you can process and pay employees electronically in QuickBooks.

For future reference, check out this article for more information and insight on setting Preferences for Payroll.

Feel free to comment below if you have any other concerns or questions about QuickBooks. I’ll be glad to lend a helping hand. Wishing you and your business continued success.

L

LK2013

June 2023 and I am also getting this error code. Phone call with QB did not help - walked through all the troubleshooting options already and also did while online - It is not fixed. I am still not able to activate direct deposit for this client.

LieraMarie_A

I understand that you're experiencing challenges with reactivating direct deposit for payroll and encountering error code 5004, @LK2013. I regret any inconvenience this has caused you.

While we strive to provide assistance and solutions through this platform, I recommend reaching out to our Payroll Support again for further assistance. They have the expertise and resources to help you resolve this issue promptly.

Here's how:

Select QuickBooks Desktop Help from the Help menu.
Click Contact Us.
Type in a short description of your concern, then Continue.
Choose a way to connect with support.

For more info about dealing with direct deposit issues, check out these articles:

Feel free to come back if you have other concerns about direct deposits. We value your business and appreciate your understanding.

I

iH8theonlineversion

Exactly one year later and is there a solution? A fix?? I am getting the same error. I wonder if moving my version to a newer QBD would help.

S

Shania_C

Hello there, @iH8theonlineversion.

I understand that you've been having trouble activating Direct Deposit for payroll in QuickBooks Desktop (QBDT).

To assist you effectively, can you please let me know which version of QuickBooks Desktop you are using? Since, as long as you're using a supported version of QBDT and have a payroll subscription, you should be able to activate and process Direct Deposit.

Outdated QuickBooks software could be causing the issue. One of the recommended steps is to download and install the most recent release to ensure that you have access to the latest features, fixes, and uninterrupted services.

Additionally, we can follow these steps to help resolve error code 50004, which should allow you to activate Direct Deposit and process payroll in QuickBooks.

Here's how:

Access the F2 (or Ctrl 1) screen, then click F3 (or Ctrl 2) to open the Tech Help window
Select the Open File tab
Double-click the qbw.ini file to open it.
Locate the part of the qbw.ini file that shows: [QBLICENSE] PAYROLL_BUNDLE_STATE=Y
Adjust the Y to N
Select File > Save to save the qbw.ini with the changes
Return to QuickBooks and try accessing the WF Invites or PTC again.

If you encounter the Payroll Activation screen, revisit the steps mentioned earlier. This time, instead of changing the Y to N in Step 5, completely delete the section [QBLICENSE] PAYROLL_BUNDLE_STATE=Y].

Furthermore, if the issue continues, I recommend reaching out to our support team. They will be able to investigate further and help resolve the issue.

Additionally, you can refer to the guide on setting up direct deposit to learn more. This will help you understand how to process and pay employees electronically. You can also find guidance on setting preferences for Payroll in QuickBooks.

I’ll be around the corner if you need an extra pair of hands to handle your Direct Deposit or any QuickBooks-related matters. Stay safe!

I

iH8theonlineversion

I have done all of these things and more. I do not have the options for payroll in qbw.ini to change. What is next?

S

SheandL

Having the ability to choose your preferred payroll settings is important to streamline your business, onlineversion. Let me connect you to the support team that can help you resolve this.

Since you're still unable to find the option to change your payroll settings to direct deposit in QuickBooks Desktop (QBDT), let's contact our customer care team so they can look into this matter thoroughly. Our support team has the necessary tools and expertise to conduct the required investigation into the root cause of this issue.

Open your QBDT.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Click Contact Us, then enter a brief description of your concern.
Hit Continue and sign in to your Intuit account.
An email containing a code is sent to you. Once you receive it, enter the code and select Continue.
Choose either to chat with us or Have us call you.

Please note that if you're using QBDT Payroll Basic, Enhanced, or Standard support, it is available from Monday to Friday, from 6 AM to 6 PM PT. If you're using QBDT Assisted Payroll, you can contact us any time of the day.

For reference, you can check this article: Contact Payroll Support.

If you need to generate and customize reports to examine your business finances, you can read this article for guidance: Run payroll reports.

I'm all ears if you need additional help changing your payroll settings in QBDT. I'll make sure to help you out anytime.

MsNorthPND18

Hello, Susu1.

Regarding the error code message, you received in your email address from QuickBooks Desktop (QBDT).

It can be, and maybe it's not, but regarding the payroll itself, I suggest reaching out to our Support Team for them to review and investigate why this happened. Here's how you can contact our Support Team:

Open your QBDT.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Click Contact Us, then enter a brief description of your concern.
Hit Continue and sign in to your Intuit account.
An email containing a code is sent to you. Once you receive it, enter the code and select Continue.
Choose either to chat with us or Have us call you.

Please note that if you're using QBDT Payroll Basic, Enhanced, or Standard support, it is available Monday through Friday, from 6 AM to 6 PM PT. If you're using QBDT Assisted Payroll, you can contact us at any time of the day.

For guidance on generating and customizing reports to analyze your business finances, refer to this article: Run payroll reports.

I'm here to assist you with any error messages or payroll-related questions in QBDT. Don't hesitate to reach out for help whenever you need it.

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