Active employee not on payroll screen to apply hours

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product, jaywilsoncpafirm.  

I'll share with you some basic troubleshooting steps so we can fix the issue.

Let's start by accessing your account using a private window. This mode doesn't save your browsing history and will help us in isolating the issue. Simply press the following shortcut keys to open it: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

Here’s an article that contains resources that will guide you on how to perform any payroll tasks. Click on the topic you wish to view to see the complete details: QuickBooks Online Payroll. 

Reach out to me here if there's anything else you need. I’m here to ensure you’re taken care of. Have a good one and stay safe!