adding a bank account onto desktop that is not on the listing

First and foremost, let me welcome you to the QuickBooks family, @ruthstrug.

I'm here to ensure you'll be able to add your bank account to QuickBooks Desktop. Though, there are a few possible reasons why you can’t connect to the bank in QuickBooks:  

• Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. You can search by the banking login URL to ensure you are using the correct listing.

• Your bank does not connect to all types of accounts (for example, personal accounts vs. business accounts).

• Your bank is not a participating financial institution. 

Alternatively, we can create a bank account through your Chart of Account: Here's how to do it: 

1. Tap Lists at the top menu bar, and select Chart of Accounts.

2. Right-click anywhere, and select New.

3. Choose Bank, and click Continue.

4. Enter the correct bank's name in the Account Name field.

5. Click Save and Close.

I've also added these articles for reference:  

• Edit Bank Feed settings for bank or credit card accounts

• Download Bank Feed transactions 

You might also want to visit our page for tips and articles on your future tasks: Banking and bank feeds. 

In case you have more questions, you're always welcome to post here anytime. Take care and stay healthy as always!