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DanielacRoberts
January 9, 2023
Question

Adding "Contractor Payments" to my QBO advanced plan - page says "Something is not right"

  • January 9, 2023
  • 2 replies
  • 0 views

I have been trying for weeks to purchase the "Contractor Payments" feature for my QBO account. Every time I enter in my credit card info to pay for it, I get and error page saying "Something is not right". I reported it to support. (Case ID for 1592521324). It was supposedly escalated, but I still don't have a resolution and I really need to pay my contractor via direct deposit. I'm at a loss. I continually have a frustrating and time-consuming experience with QB. It doesn't save me time or money. It is a MONEY AND TIME SUCK. For a small business, it's so frustrating. 

 

I'm resorting to paying with a check and mailing it. 

2 replies

M
MirriamM
January 10, 2023

I can see the urgency of getting this resolved, @DanielacRoberts. And I know the importance of you being able to purchase the "Contractor Payments" feature for your QuickBooks (QBO) account.

 

However, I suggest contacting our QuickBooks Support Team again. They are the only team with the necessary tools to pull up your account and investigate the cause of the issue. Along with that, they can provide other troubleshooting steps to isolate the problem and check the status of your ticket.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

For future help, here's a resource for your guide in preparing your 1099: Create and file 1099s with QuickBooks Online.

 

If you have more questions, please comment below. I'd be around to help you more. Take care and stay safe, @DanielacRoberts. 

Fiat Lux - ASIA
Fiat Lux - ASIA
January 10, 2023

@DanielacRoberts 

Another option, signup for a separate Melio account for free to integrate with QBO, manage and pay your 1099 contractors. You can pay them for free via ACH.

https://affiliates.meliopayments.com/pricing

 

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