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clang7060
January 15, 2024
Question

Adjusted sick time not printing correct on paychecks

  • January 15, 2024
  • 1 reply
  • 0 views

Starting on January 1, my state is requiring paid leave for employees.  My pay period was 12/31/23 to 1/13/24 so there was 1 day that leave was to not be accrued.  I entered my payroll like usual then manually adjusted the sick hours available for each employee.  When I printed the paychecks and paystubs, it has the original sick time that was calculated during the payroll process.  The adjustment I made was completely ignored.  I did a verify, rebuild and tried to fix with Quickbooks file doctor.  I know everything is correct in my setup.  Any suggestions on why it's not printing the adjusted time?

1 reply

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clang7060Author
January 15, 2024

Thought I'd mention that I ran an Employee Paid Time Off List and the available hours listed for each employee is the amount I adjusted.  It matches the sick hours available in each employee record.  Not sure why the paychecks and paystubs are not correct.

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CamelleT
January 15, 2024

Hi there, clang0760.Let me guide you to the correct support to handle your paychecks.

 

Since you're having issues with sick time adjustments for your employees, I suggest contacting our Customer Support Team. They have the tools to check your account and help you correct your paychecks. Here's how you can reach them:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then hit Continue.
  5. Sign in to your Intuit account. Click Continue and then Continue with my account.
  6. We'll email you a single-use code. Enter your code and select Continue.
  7. Select to Chat with us or Have us call you.
     

QuickBooks Desktop Payroll Basic, Enhanced or Standard, M-F 6 AM to 6 PM PT

QuickBooks Desktop Assisted Payroll, any time, any day.

 

Moreover, check out this article to fix sick and vacation accrual issues: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll.


Hit reply in the thread if you need further assistance in managing sick time on your payroll. I'll be around to help.

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clang7060Author
January 15, 2024

Hi!  Thank you for your reply.  I did speak with someone regarding this issue and she was not able to help me. She verified that I have everything setup correctly.  I decided to just let my employees start accruing sick time on 12/31.  Somewhere there is a disconnect from the hours available in each employees record and what prints on their paychecks.  I can't give my employees a paycheck that has incorrect sick time listed.

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