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toolmanjackie
December 1, 2021
Question

After payroll premium integration- the system doesnt' list jobs

  • December 1, 2021
  • 1 reply
  • 0 views
For example, our system has a job called "Hunters creek" which originally had almost 100 sublocations under it for the crew to choose from when creating a tsheet entry- now when they click Hunters creek they dont have the drop down listing the 100 sublocation they see the names of the people we send the invoices to for hunterscreek - need help fixing this issue asap the crew cannot accurately fill out their tsheets right now and other jobs are missing.

1 reply

K
Kevin_C
December 1, 2021

It’s great to see you in the QuickBooks Community, @toolmanjackie. Allow me to provide some information about location tracking in QuickBooks Time.

 

You have location as a text custom field, so your employees enter their address manually. Additionally, as it appears now, the app remembers previous entries because the text field will try to re-populate previous entries from this field.

 

Because you're integrated with QuickBooks, locations are usually already associated with customers and don't need to be manually input by employees when making timesheets.

 

Meanwhile, we can do these steps to see if this is a browser-related issue. This way, we can refresh your system and optimize your browsing experience.

  1. Use incognito/private window.
  2. Clear your browser's cache.
  3. Switch to other supported browsers.

Also, make sure that you've turned on the location tracking settings in QuickBooks Online.

 

Furthermore, if the problem persists, click this link to contact QuickBooks Time support.

 

Please let me know in the comment section if you have additional questions. I'm here to help. Take care and have a great day!

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