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P
PR Mgr
January 17, 2024
Question

Alabama Overtime Exemption Still Not Working

  • January 17, 2024
  • 1 reply
  • 0 views

The only thing I know to do is to keep starting a new discussion every day until someone at QuickBooks helps me.  I've spoken with at least a dozen different folks at QuickBooks over the last 3 weeks and STILL have not found anyone that can help me get the Alabama Overtime Exemption working correctly.  I spoke with a lady for 2 hours on Friday, January 12th.  She re-ran updates, re-builds and re-starts and still was not able to get it to work.  After she spent 2 hours wasting my time, she told me the "back-end" programmers were still working on the problem and had not yet fixed it.  Why waste my time when she knew it wasn't going to work????  She PROMISED she would be calling me back on Monday at 11am, and if not Monday, then Tuesday at 11am.  Big shocker - I got no call either day.  So now it's Wednesday - no update, still not working, and I've had to run my 2nd payroll of 2024 without the proper calculations for overtime for my hourly employees.

 

QuickBooks, how is it acceptable for you to leave your PAYING customers without the proper tools to accurately process their payrolls???  How are you okay with allowing this to happen???  If our company shamefully ignored the problems of our customers, we would be out of business in a week.  And not only are you ignoring us, you are actually purposely wasting our time by telling us to call in to Customer Support, knowing full well that the program is not working correctly.  Again, how are you okay with treating your customers this way???  I've looked at dozens of posts from Alabama users, all with the same reply from QuickBooks personnel - Contact Customer Support.  You should not be telling your customers to contact Customer Support.  YOU should be contacting us with daily updates of when this problem is going to be corrected.

    1 reply

    MariaSoledadG
    MariaSoledadG
    January 17, 2024

    I understand how you want someone to contact you with the updates of Alabama Overtime Exemption. I'm here to provide you to guide you on the what should be the process, PR Mgr.

     

    After thorough evaluation, our engineers have determined that what is happening working as designed and isn't a bug of the program. To make sure sure that AL Overtime Exemption is calculating correctly and working fine, ensure that OT item being used with employees paychecks is the OT item created by the QuickBooks payroll program through the payroll item EzSetup display with the following name Overtime (x1.5) hourly.

     

     

     

     

     

    If the item was created as custom item type, you'll have to create a new OT item using the payroll item EZ set up and merge the customer OT item into the New OT item created.

     

    Once done add the new AL - OT Withholding Exemption to the employee profiles. To do so, follow the steps below:

    1. Go to the Employees menu, then select Employee Center
    2. Click the pencil icon on the upper-right corner.
    3. Under the Payroll Info tab, click Taxes.
    4. Under State, select the necessary information.
    5. Click OK.

     

    Moreover, learn how paying your state payroll taxes and filing the necessary forms on time throughout the year is an essential task. To know more, read this article for your reference: Set Up State E-file And E-pay In QuickBooks Desktop Payroll Enhanced.

     

    Feel free to let me know if you  need anything else with the Alabama OT Withholding Exemption. I'll be one post away if you need further assistance. 

    P
    PR MgrAuthor
    January 17, 2024

    Even though the QuickBooks lady on Friday verified that all of my codes were set up properly, I went ahead and followed the procedures you outlined - created and merged a new overtime code - and it still did not work.  I entered 40 hours of straight time for an employee and the Alabama withholding was $17.96.  When I added 10 hours of the NEW overtime code, not only did the withholding not remain $17.96, it actually went down to $17.21.  I even set up a completely new overtime code (without merging) and ran a test paycheck for the same employee with that new code and still got the same results.  

     

    What is your next set of instructions for me?

      R
      Rasa-LilaM
      January 18, 2024

      Hello there, PR Mgr.

       

      I acknowledge the difficulties that can arise when things don't go according to plan, particularly with payroll and taxes. Allow me to direct you to the right support channel that can help you with setting up the Alabama Overtime Exemption on time.

       

      We'll have to thoroughly review the setup for the payroll item to determine the root cause. I know that you've already reached out to our Payroll Support Team about your concern. However, I still advise contacting them again for further assistance. 

       

      If you happen to have the case number from your previous call, make sure to share it with our specialists. This will enable them to access the notes and seamlessly pick up where they left off in resolving the issue.

       

      To obtain the contact information:

      1. In your company file, head to the Help menu at the top to select QuickBooks Desktop Help.
      2. This action will take you to the Have a question? window.
      3. From there, select Contact Us and give a brief description of your issue.
      4. Click the Continue button and log in to your Intuit account.
      5. If you don't have one, make sure to Create a new account.
      6. Next, select Continue and Continue with my account.
      7. We'll email you a single-use code and input the number. 
      8. If you have more than one account, select the one you want to use and Continue.
      9. Press the Continue button.
      10. Choose chat with us to initiate a conversation or Have us call you to speak with an agent.

      I/'ve included an article that delves into the topic of tracking the Alabama overtime exemption: Set up and track Alabama overtime exemption. It provides a thorough explanation of the payroll item and offers step-by-step instructions for reporting the tax-exempt amounts.

       

      We have gathered resources that contain a checklist of tasks you must finish by the end of the year, along with details about the latest updates for your state:

      Keep me posted if you have additional questions about setting up the Alabama overtime pay type and other payroll items. I'll get back to make sure this is taken care of for you. Have a good one, PR Mgr.

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