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sharon108
January 6, 2022
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Am I doing something wrong when setting up employee info? We live in an area where there is no home mail delivery. I am no longer able to use a PO Box as an address.

  • January 6, 2022
  • 2 replies
  • 0 views
I need this to be the employee's mailing address as QBO mails out our W2's.
Best answer by Rea_M

I'm here to share some insights about setting up employee information in QuickBooks Online (QBO) Payroll, @sharon108.

 

Yes, you're correct. The employee's home address in their profile is where QBO mails out their W2's. For the time being, you're unable to use a PO Box as an address when setting up an employee's info in QBO. With this, I'd recommend consulting the IRS regarding this matter. This way, you can keep your employee's account is compliant with the agency's policy.

 

Also, to further guide you in managing employees and payroll transactions in QBO Payroll, I'd recommend checking out this article: Getting employee records accurate for payroll.

 

Please don't hesitate to let me know if you have other payroll concerns and questions about managing employees in QBO Payroll. Drop a comment below, and I'll gladly help. Take care, and I wish  you continued success, @sharon108.

2 replies

R
Rea_MAnswer
January 6, 2022

I'm here to share some insights about setting up employee information in QuickBooks Online (QBO) Payroll, @sharon108.

 

Yes, you're correct. The employee's home address in their profile is where QBO mails out their W2's. For the time being, you're unable to use a PO Box as an address when setting up an employee's info in QBO. With this, I'd recommend consulting the IRS regarding this matter. This way, you can keep your employee's account is compliant with the agency's policy.

 

Also, to further guide you in managing employees and payroll transactions in QBO Payroll, I'd recommend checking out this article: Getting employee records accurate for payroll.

 

Please don't hesitate to let me know if you have other payroll concerns and questions about managing employees in QBO Payroll. Drop a comment below, and I'll gladly help. Take care, and I wish  you continued success, @sharon108.

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sharon108Author
January 6, 2022

Thank you!  It's too bad when W2's are sent to the home address the USPS will send back as "undeliverable".  Will see what I can find out from the IRS.

    5
    5247719907575113
    December 12, 2022

    I also have an employee who lives in an area where mail is not delivered to physical home addresses (mountains of Colorado). All residents are set up with a PO Box. 

     

    How can I ensure that my employee receives their EOY tax paperwork? 

      DHeraV
      DHeraV
      December 12, 2022

      Hi there,

      Let me give you some information about PO Box in QuickBooks Online (QBO) Payroll. When setting up employees, QBO only allows addresses within the 50 states.

      To ensure that your employees get to receive their tax paperwork, you have to make sure that the physical home address matches the IRS records. 

      You may use this tool to verify if the address is within the allowed states in QBO: USPS Zip Code Database.

      The website provides a searchable database where you may look for the zip codes of certain cities or street addresses.

      To further assist you with your concern, I recommend consulting the IRS.

      You may also want to read this article to learn more about how to pay or file state and federal payroll taxes online: Pay and file payroll taxes and forms in Online Payroll.
       

      Let me know if you need further assistance with your addresses in QBO Payroll. I'm here to help anytime. Keep safe.

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