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deal1tc
Mar 12, 2023 2:51 PM UTC
Question

an error message regarding payroll not n sync

I processed and deleted two payroll checks and i still have the error message, it says something like my payroll journal is not in sync it gives me a date of 2/28/2023 what do I do..

1 reply

RoseJillB
Mar 12, 2023 3:56 PM UTC

Hi there, @deal1tc.

 

We currently receive reported issues about syncing payroll journals in QuickBooks Online (QBO) Payroll.

 

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-84337. To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: Contact Payroll Support.

 

Let me know if you have more concerns with any QuickBooks-related matters. The Community always got your back. Have a good one!

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