Skip to main content
K
KennyL
November 16, 2021
Question

Android timing out

  • November 16, 2021
  • 1 reply
  • 0 views

Intuit On-line payroll-(not sure if it's switched to QB account)Android app.  As soon as I try to enter payroll or see a report, it says I've timed out and need to sign in.

1 reply

M
MirriamM
November 16, 2021

Hi there, @KennyL.

 

When QuickBooks has unexpected behavior, let's try resetting the app data to clear the cache and refresh it into its default state. Doing so helps refresh applications and eliminates common issues. 

 

To reset your app data, follow the below steps:

 

For Android devices:

  1. From More Options, then select the Settings tab. 
  2. Choose the Refresh Data menu.
  3. Click Yes. 

 

For additional troubleshooting options for Android, you can check out this article: Fix common errors in the QuickBooks Online mobile app for Android.

 

Please let me know how it goes. I want to ensure this gets resolved for you. Stay safe and have a great day!

Terms & ConditionsAccessibility statement