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June 2, 2021
Question

Anybody else have a failed automatic AND a failed manual payroll for May?

  • June 2, 2021
  • 1 reply
  • 0 views
No paychecks, and the system is not letting me do them manually.

1 reply

June 2, 2021

I'll make sure you're able to run your payroll automatically with QuickBooks Online (QBO) Payroll, @mstafford.

 

Currently, there aren't any reported issues about automatic and manual payroll for May in QBO. You can isolate this by performing some troubleshooting steps. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. 

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Once signed in, go to the Payroll menu and run your payroll. If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

In case you want to make temporary or permanent changes to your Auto Payroll in QBO Payroll, I encourage you to check out this article to know more about the process: Manage your Auto Payroll.

 

Also, to further guide you in managing your payroll and employees account using QBO, you can refer to this article: QuickBooks Help Articles. It includes topics about money movement and payroll benefits, to name a few.

 

Please don't hesitate to let me know if you have other payroll concerns. I'll be there to help. Take care always.