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5
56jh
January 6, 2022
Question

Anyone else getting no where with quickbooks support? Quickbooks pro desktop 2019 is not calculating my FUTA federal unemployment

  • January 6, 2022
  • 1 reply
  • 0 views

When I click on e payments my quickbooks shuts down. It is not calculating my federal unemployment FUTA. I was on for 2 hours with support she didn't know what to do. Her supervisor wasn't worth two cents. She tried. I ran the tool hub and data rebuild etc. etc. to no avail. Quickbooks took the FUTA 940 money out because its in my bank statement. But its not in quickbooks..

She tells me to call the irs. The irs cannot come here and fix my quickbooks software. Once this business is done we will open another. Can you recommend an easy software?

I am so done with them. 

    1 reply

    J
    JonpriL
    January 6, 2022

    I wish I could make it better, @56jh.

     

    Even if you already reached out to our team online, I still recommend contacting our Customer Support. You can work with one of our specialist in letting our engineering team investigate why FUTA is not calculated accordingly.

     

    Use this article for the contact details and the best time to connect with our support: Contact Payroll Support.

     

    While working with your account and payroll transactions, here are the most common articles to use as your guide: Help Articles for QuickBooks Desktop Payroll.

     

    Know that you can always leave a reply below if there's anything else that I can help you with. I'll surely be around, ready to lend a hand. Stay safe!

    5
    56jhAuthor
    January 10, 2022

    I tried that it didn't work. When I log in from my desktop pro QuickBooks then my computer/QuickBooks freezes. I cannot do anything else in QuickBooks. I used to contact quickbooks by [phone number removed] and the message tells me that I can no longer use that number. They have cut us off.

    What is the payroll number support?

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