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A
Andrew92
December 11, 2020
Question

Anyone else have a former Intuit Online Payroll account (previously PayCycle) converted into a QBO account. That now has export into QBO issues?

  • December 11, 2020
  • 2 replies
  • 0 views
I had a PayCycle account. It became IOP. It exported payroll data into QBO. Logging into IOP this week it had converted my PayCycle account into a new QBO account. Everything in the new QBO account was setup from PayCycle including the export to QBO. I ran payroll and during the export it failed. So it's now really exporting from QBO to another QBO account. The message isn't specific enough for me to fix. Error communication to IPP Feature = QBOV3Export: QBOV3AdapterBase.addCheck failed. Exception = ERROR CODE:6430, ERROR MESSAGE:Invalid account type used, ERROR DETAIL:Invalid account type: You need to select a different type of account for this transaction., MORE ERROR DETAIL: Invalid account type used

2 replies

MaryLandT
MaryLandT
December 11, 2020

Let me route you to the right support team who can help fix the error, Andrew92.

 

I recommend seeking help through another forum. We call it the Intuit Developer forum. It's a place where different coders help each other fix the IPP error. By doing so, you'll be able to run payroll in QuickBooks Online.

 

Here's how to get in touch with them:

  1. Go to this link: https://developer.intuit.com/.
  2. Scroll down, then click Contact us under the Intuit column.
  3. Choose your subscription.
  4. Sign in to your QuickBooks account.
  5. Click Ask A Question and follow onscreen instructions.

If you need anything else, don't hesitate to comment below. I'm always around to help you.

A
Andrew92Author
December 11, 2020

This isn't me coding anything. This is QBO showing the error while QBO is doing the export itself. I did a couple of rounds of support via chat and they don't even seem to understand the PayCycle -> IOP -> QBO conversion that Intuit did. Really seems like no one at Intuit does. Even though Intuit did it and then just emailed me saying IOP was gone and to use the new QBO account instead. I'm on the phone now seeing if someone can sort it out. I posted here figuring there must be other customers who got the forced migration.

 

A
ayerapac
December 27, 2020

This happened to me as well, can't import to quickbooks online, same error message

 

P
proftax
April 18, 2022

I had a few clients where I used Paycycle for many years!!  All of a sudden Intuit and then Quickbooks hijacked my business.  They have charged me triple what I used to pay and messed up one client so bad I called them at least a dozen times and spent hours on the phone trying to get it fixed before, finally March 30th a person actually fixed it.  OK By now my client has penalties, and I have been charged $206.96 for just that client payroll services. They have 3 employees.

I can't seem to talk to anyone to get this resolved.

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