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A
arkvalleyinfo
January 28, 2019
Question

Anyone else notice links not working? For instance, I cannot update some information under one of my employees, and I can't view tax payments. Buttons do not work.

  • January 28, 2019
  • 1 reply
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Original commenter did not share additional details

1 reply

MorganB
MorganB
January 28, 2019

Hi there, sterlingshinemem.

 

Thank you for taking the time to visit the Community. I'd be glad to offer my assistance so you're able to use the buttons to update the employee's information.

 

As an initial troubleshooting step, I recommend clearing the cache in the internet browser. The cache can become bogged down with older data, potentially causing performance errors in QuickBooks Online. Clearing it will allow you to work with a clean slate, and resolve errors like not being able to click buttons. This article will walk you through the steps depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420.

 

Give this a try and attempt to update the info once more. Feel free to leave a comment below to let me know how it goes. I'll be here if you have any other questions.

L
Lori Gee
November 17, 2022

I try clearing my cache every time this happens (which is more regular than irregular). I then exit browser re-enter and still the links do not work. Other times they do work.  Mostly they do not. 

G
GebelAlainaM
November 17, 2022

Thanks for reaching out to the Community, Lori. I'm here to provide information to help you resolve your concern.

I appreciate your effort in doing the suggested troubleshooting steps in the thread. Although you still get the same concern, I'd recommend reaching out to our QuickBooks Online Support Team. This way, they can securely look into your account in a safe environment and investigate further about the issue.
Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

For further information on the time schedule, see this article: QuickBooks Online Support.

I've also added the following articles for future needs:
 

I'll be around if you need further assistance, you can always tap the Reply button. Have great day ahead!

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