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gary108
January 9, 2023
Question

Anyone find they are unable to update the UI rate in QBO if the rate is below .9%? I believe they maybe mean to limit that minimum to .09 vs .9

  • January 9, 2023
  • 1 reply
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1 reply

M
MadelynC
January 9, 2023

I’ve got some information about unemployment rates in QuickBooks Online Payroll, @gary108.


Before that, I’d like to welcome you to the Community. Thanks for reaching out for assistance.


We haven’t received any reports about users being unable to update their unemployment tax rate below .9 %.


If you already had the new experience rate for unemployment contribution, you can contact our support to let them know you’re ready to update it within QuickBooks. Our representatives can help manage this detail for you to ensure your payroll setup is accurate.


Here’s how:

 

  1. Log in to your QuickBooks Online account.
  2. Select the Help (?) menu.
  3. In the Assistant window, type in “Talk to a human” in the field.
  4. Enter your brief concern, then go to the Contact option.
  5. Choose a way to connect with us:
    • Start a chat with a support expert
    • Get a callback from the next available expert


Here’s an illuminating guide to help keep your payroll, finances, and business organized and compliant: 10 expert tips on how to stay payroll compliant.


If you have any other concerns besides this unemployment rate, you can add a post to this thread anytime. I’ll get back to you as soon as I can. Take care always and happy New Year!

C
CindyPayroll
January 9, 2023

We have had the same issue.  This year we have several clients with .70% UI.  I have reported the problem and haven't heard anything back. 

DHeraV
DHeraV
January 9, 2023

I appreciate you dropping by here in the Community, @CindyPayroll,

I understand how important it is to have an updated  Unemployment Insurance (UI) rate in QuickBooks Online (QBO). However, to make sure that you'll be given updates on the issue, I recommend contacting our QBO Payroll Team again. To ensure that you'll be assisted accordingly.

To contact us or have a call back from our support, here's how: 

1. Log in to your QBO account, then select Help (?).
2. Click the Search tab to get started:
3. Select Contact Us.
4. Enter the topic of your concern.
5. Click Continue.
6. Choose Callback.

I'll also attach this article you can use to learn more about how to set up or enroll in E-File & E-Pay to electronically file and pay your payroll taxes in QuickBooks Online Payroll: Set up e-file and e-pay in QBO Payroll.

I'm looking forward to hearing about this being resolved. Let me know if you need further assistance with QBO. I'm here to help you anytime. Keep safe.

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